As a seller, you have to look at every question as a potential sale. Even the listing question, where even when the information is right below your nose reassurance goes a long way.
I buy online too and the seller who will go the extra mile for me will gain my business.
So next time someone asks you a question that has an obvious answer, answer it. What’s obvious to us, is not to the next person.
(Customer inquiry)
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Hello!! I am very interested in purchasing your BRAND NEW condition, seasons 1-2 Blu-ray editions of “The Tudors.” I just want to verify three things: (1) that both box sets are brand-new, factory-sealed, never-opened, never played; (2) that both are in the regional format that play on US DVD players; and (3) I want to find out what you mean by “uncut edition” on both box-sets. Is there new material that hasn’t been included on previously released DVDs? Please provide details….Also, a big favor to ask of you, please: I can’t put my actual order in for these 2 box-sets until Tuesday, June 30, my next payday. Can you hold the 2 blu-ray box sets until then, pretty-please, or if you can’t, can you get more in the same condition?? I can pay you for them first-thing on the 30th, and have you ship them thereafter; I am VERY dependable!! :-) Please advise on all of the above, and thanks so much for your time–much appreciated….!!
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Dear Customer
Thank you for contacting us.
Yes, the sets are brand new never opened and factory sealed. They are region 1 formatted. The uncut edition means there are additional featurettes on each Season.
We have over 100 in stock of each season. No problem holding one copy of each for you.
Best regards,
Customer Service Department – iNetVideo.com
RESULT:
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Hi, -This is exactly the information I needed, and thanks for the reassurance as to quantity of each DVD that you have on hand. Many thanks, and all the best!!
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:)
